Reference

asustogel Privacy Policy for Your Account

Our Privacy Policy explains what we collect when you open an asustogel account, use the mobile lobby, or check a DANA, OVO, GoPay or QRIS transaction.

Clear data purposesWallet record contextAccount change requestsMobile privacy controls
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PRIVACY HELP PATH

Contact Privacy Support Before Changing Details

A clear contact path helps when you want to ask about your Privacy Policy rights, correct account data or understand a wallet record.

Account data request Ask us to check the personal details linked to your account, including a phone number used during verification. We will use an account check before discussing or changing those details.
Payment record question For DANA, OVO, GoPay or QRIS questions, include the payment reference and status shown in your account. This lets our support path locate the relevant record without broad data sharing.
Privacy contact route Use the support contact path for access, correction, deletion or cookie questions. We will explain what can be changed and which verification step is needed under the Privacy Policy.
SECURITY IN PRACTICE

Account Security Across Mobile And Wallets

Privacy protection works alongside the account steps you already use. We separate login details from payment references where practical, check unusual device activity, and limit account-data discussions to verified requests.

Account creation

When you open an account, we collect the details needed for login and phone verification. The verification step helps us direct account requests to the person connected with that account.

Device signals

Mobile and desktop sessions can provide device, browser and connection signals. We use these records to identify unusual access patterns and investigate security questions tied to your account.

Cookie choices

Cookies can keep a session active and remember essential account settings. You can adjust cookie controls in your browser, although restricting essential cookies may affect secure account access.

Wallet separation

DANA, OVO, GoPay and QRIS references are used to match payment status with the correct account. We do not need your wallet password to check a receipt or status reference.

Record retention

We keep personal and transaction records for the period needed to provide account support, resolve a payment question, protect security or meet applicable legal duties.

Change requests

You can request access, correction or deletion of eligible account data through support. We may retain limited records when security, dispute handling or local legal duties require it.

Privacy Policy Questions About Your Account

These Privacy Policy answers address the account and payment questions we hear most often. They explain what to send, how verification works and what may affect a request. If your situation is not covered, contact us through the privacy support path with your account phone number or payment reference.

It covers account details, phone verification, device and connection signals, cookies, payment references, support requests, retention and ways to ask for access, correction or deletion of eligible data.

DANA and QRIS records help us match a payment status to your account. We may process a reference, amount, time and status, but we do not need your wallet password.

We use phone verification before account discussions, review unusual device activity and restrict private details to verified requests. These steps apply to mobile browser and desktop access.

Yes. Contact support with the phone number connected to your account and ask for a data access request. We may complete an identity check before releasing eligible records.

You can request a correction through the account support route. Tell us which detail is wrong and provide the account verification requested so we update the correct record.

Send a deletion request through privacy support with your account phone number. We will explain which data can be removed and which records may remain for security or legal duties.

Yes. The available access, correction and deletion steps depend on local law. We will assess your request under the rules applying to your account and explain any limits.

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